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RUCKUS
AI™
AI-driven network assurance and business intelligence service. Comprehensive visibility into network operations, accelerated troubleshooting, automatic incident detection and remediation, and powerful analytics — all from the cloud, with no on-site data collectors required.
Explore CapabilitiesInterested in RUCKUS AI for your network? Talk to a NetWifi specialist.
Contact UsRUCKUS AI™ is a fully hosted cloud service that gives IT teams comprehensive visibility into network operations and accelerates troubleshooting without any on-site data collectors. RUCKUS access points and switches transmit health information to SmartZone controllers, which securely stream lightweight health KPIs and telemetry to the cloud — providing end-to-end visibility at scale.
Once an incident is identified, RUCKUS AI prioritises it by network impact (P1 through P4) and provides root cause analysis, affected areas, impacted client lists, and recommended corrective actions — enabling Level 1/2 helpdesk staff to remediate complex network problems that would previously have required senior engineers. By addressing the root cause of one incident, related issues are avoided before they arise.
Beyond assurance, RUCKUS AI delivers business intelligence through custom dashboards, occupancy analytics, Brand 360 for hospitality, application QoE scoring, and a full network data warehouse accessible via the Data Studio drag-and-drop tool. Managed service providers can manage multiple end-customer accounts from within a single MSP account.
Want to see RUCKUS AI in action? Request a demo or trial today.
Contact UsAI Engine
IntentAI™ & Melissa™ Virtual Assistant
RUCKUS IntentAI is a network management framework focused on automation of functional objectives and goals, approved by the user and delivered through an intuitive interface. Each intent presents a binary choice with corresponding outcomes explained in simple language. Once executed, RUCKUS' AI engine manages the action for as long as it remains active — learning desired behaviours and maintaining the optimal configuration to continuously meet KPIs.
Melissa™ is RUCKUS AI's AI-powered virtual network assistant, infused with ChatGPT capabilities. Combining an intuitive interface with advanced natural language processing, Melissa determines administrator intent across a wide range of enquiries and delivers highly insightful responses — no coding required. IT teams save valuable time with ready access to information that helps them manage network operations conversationally.
Ask us how IntentAI and Melissa™ can simplify your network operations.
Contact UsFeatures & Capabilities
Core ServiceIncident Detection & Prioritisation
RUCKUS AI automatically identifies service incidents related to wired and wireless connectivity, performance, and infrastructure. Each incident is classified P1 through P4 by severity. Full incident detail is provided: root cause and recommended action, affected areas (OS types, AP models, firmware versions, WLANs), severity, client impact and duration, list of impacted clients, and the underlying data driving the incident.
IntentAI™ Autonomous Networking
Intent-based automation framework where each feature presents a binary choice with simple-language outcomes and tradeoffs. Once an intent is executed, the AI engine manages it continuously — learning desired network behaviours and maintaining optimal configuration to meet KPIs. Delivers significant simplification through AIOps and explainable AI (XAI), freeing human resources and lowering operational costs.
Melissa™ Virtual Assistant
AI-powered virtual network assistant infused with ChatGPT. Uses natural language processing to determine administrator intent across a wide range of enquiries and delivers highly insightful responses without any coding. IT teams get ready access to network management information conversationally — saving time and reducing dependence on specialised expertise for routine operational questions.
Network Health Monitoring
The Health page provides continuous visibility across connection, performance, and infrastructure categories — for both wired and wireless. Set custom SLA goals (e.g. "time to connect" under 5 seconds) and instantly see what percentage of the time the network meets them. Readily demonstrate SLA compliance to stakeholders inside or outside the organisation. Custom thresholds and KPI targets are fully configurable.
Client Troubleshooting
Holistic client troubleshooting page with simple, flexible search gives a complete picture of client experience — covering successful, slow, and failed connections; disconnect events; roaming events and failed roams; connection quality (RSSI, MCS, client throughput); network incidents affecting users with links to incident details; and network pcap download for all failure events for detailed packet analysis.
Automatic Service Validation
Validates service levels automatically without overlay sensors or on-site data collectors. Access points act as virtual clients to identify possible service disruptions — often before they affect users. Tests include WLAN, LAN, and WAN connectivity; EAP, RADIUS, DHCP, and DNS validation; and ping, traceroute, and upload/download speed tests. Delivers continuous assurance against defined service levels.
Configuration Change Analysis
Automatically monitors the impact of SmartZone software configuration changes on network performance. Two 24-hour widgets — adjustable to custom time frames — show standard KPIs before and after changes with net effect highlighted. Observe the impact of each change on a subset of the network before broader rollout. Prevents fully deploying changes that have adverse performance effects.
Data Studio & Reporting
Create custom dashboards with multiple charts using drag-and-drop ease. Analyse and filter data across dozens of data sets — AP Hardware, AP, Applications, Client, Client Connection, Client Sessions, Controller and Switch Inventory. Prebuilt reports cover network traffic and client trends, client OS/manufacturer breakdowns, application usage, inventory, and device-specific reports. Export as raw data, PDF, or CSV.
App Experience & Video Call QoE
Scores application quality of experience to surface user-linked insights tied to application outcomes. Particularly useful for monitoring collaboration and video conferencing traffic over the network. Delivers incident notifications and corrective action steps to administrators focused on improving end-user experience with specific applications — ensuring video calls and real-time collaboration tools perform reliably.
Additional Capabilities
Business Intelligence & Integrations
Beyond network assurance, RUCKUS AI delivers business intelligence capabilities that help property operators, service providers, and enterprise IT teams make better decisions and demonstrate value across their organisations.
Brand 360
Enables hospitality properties to monitor brand compliance scores and share them with ecosystem partners to identify issues and drive improvements. Custom SLAs ensure networks are available, reliable, and performing for guests.
Occupancy Analytics
Insights into space utilisation within a facility — most and least heavily used areas, network metrics, utilisation rates, total in-site visitors, and average dwell time per site. Helps property managers optimise space allocation and network resources.
ITSM Integration
Integrates with ServiceNow and Salesforce to initiate helpdesk tickets automatically when service issues occur. Ensures issues that affect user experience are flagged for the helpdesk — addressing the gap where many incidents go unreported without an automated system.
Streaming Telemetry
Designed for the unique data profile of network devices. APs and switches transmit health information to SmartZone, which streams lightweight KPIs and telemetry to the cloud. High-performance data stack ingests and processes data as the basis for queries, reports, and baseline metrics.
MSP & Partner Management
Customers can designate a third party — such as a RUCKUS solution provider — to administer their account. MSPs can manage multiple end-customer RUCKUS AI accounts from within their own account, enabling efficient managed service delivery at scale.
Need help choosing the right RUCKUS AI deployment? Get in touch.
Contact UsSummary of Benefits
Why RUCKUS AI
Dramatically Lower MTTI & MTTR
AI-driven incident detection and prioritisation surfaces issues with full root cause detail before they require a helpdesk ticket — or before users even notice. Reduces time spent troubleshooting complex problems.
No On-Site Data Collectors
A completely hosted service. Automatic service validation uses your existing access points as virtual clients — no overlay sensors, no on-site collection hardware, no additional infrastructure to maintain.
Autonomous Network Management
IntentAI learns desired behaviours and continuously maintains optimal configuration. AIOps handles standard daily operations. Reduces human intervention and operational costs without sacrificing control.
Empower Level 1/2 Staff
Helpdesk personnel can remediate complex network problems using RUCKUS AI's guided corrective actions — problems that would previously have required senior network engineers. Maximises existing team capability.
Conversational Network Management
Melissa™ virtual assistant with ChatGPT enables IT staff to get answers and manage network operations in plain language — without any coding. Lowers the barrier to effective network management.
Prove SLA Compliance
Set custom SLA goals and instantly measure network performance against them. Network Health monitoring makes it easy to demonstrate compliance to stakeholders inside or outside the organisation.
12 Months of Network History
Full data retention for 12 months enables long-term trend analysis, capacity planning, and historical troubleshooting. Flexible export as raw data, PDF, or CSV for stakeholder reporting and auditing.
Enterprise-Grade Security
All traffic encrypted in transit and at rest. Client data stays local — only management traffic reaches the cloud. ISO27001, SOC-1/2/3 certified infrastructure. EU data centres for European compliance requirements.